The fine print.

Our Commitment

Raz Studios exists to remove barriers so people can create.

We are committed to operating with professionalism, integrity and respect for our clients, crew, suppliers and community. These policies outline the principles that guide how we conduct our business and protect the people who work with us.

Privacy and Information Handling

Information we collect

Depending on the services we provide, we may collect:

• Names and contact information
• Company and billing details
• Email addresses and phone numbers
• Identification documents where required
• Driver licence details
• Production and project information
• Insurance information
• Emergency contact information
• Crew information and employment details
• Website usage information and analytics

We only collect information that is reasonably necessary for the operation of our business.

Why we collect information

We collect information to:

• Provide quotations and services
• Manage equipment hire and studio bookings
• Verify customer identity
• Meet insurance and legal obligations
• Process invoices and payments
• Maintain our client and crew databases
• Communicate regarding projects and bookings
• Improve our services and customer experience
• Comply with Australian laws and regulations

Identity verification

To protect our business, our clients and our equipment, Raz Studios may require identity verification before providing certain services.

This may include:

• Government-issued photo identification
• Proof of address
• Company information
• Director identification
• Additional documentation for high-value equipment or services

In some circumstances, we may request information equivalent to a 100-point identification check.

Failure to provide requested information may result in Raz Studios declining or limiting the services we provide.

How we protect your information

Raz Studios takes reasonable steps to protect personal information from:

• Unauthorised access
• Misuse
• Loss
• Alteration
• Disclosure

Information is stored using secure systems and access is limited to authorised personnel who require the information to perform their duties.

Disclosure of information

We do not sell personal information.

Information may only be disclosed:

• With your consent
• To insurers and legal advisers where required
• To government authorities where legally required
• To service providers assisting us in operating our business
• Where disclosure is necessary to protect our legal rights, property or safety

All reasonable efforts are made to ensure information is handled appropriately by third parties.

Marketing communications

We may occasionally send updates regarding:

• New services
• Industry news
• Events
• Educational content
• Promotions

You may unsubscribe from marketing communications at any time.

Cookies and analytics

This website uses Google Analytics to understand how visitors find and use the site, for example which pages are viewed and roughly where visitors are located. It sets cookies and collects standard usage data such as your device, browser and approximate location. It does not collect your name or contact details.

We use this information only to measure and improve the site. It is processed by Google, including on servers outside Australia. You can opt out at any time by adjusting your browser's cookie settings, using private browsing, or installing Google's Analytics Opt-out Browser Add-on. For how Google uses data, see Google's Privacy Policy at policies.google.com/privacy.

Access and correction

You may request access to your personal information or request corrections if the information is inaccurate or outdated.

Requests can be made by emailing rentals@razstudios.au.

Data retention

We retain information only for as long as necessary to:

• Deliver our services
• Meet legal obligations
• Resolve disputes
• Protect our legitimate business interests

Information that is no longer required will be securely deleted or destroyed where reasonably practicable.

Security and Confidentiality

We recognise that our clients often entrust us with commercially sensitive information.

Raz Studios treats project information, creative concepts, scripts, budgets and business information as confidential unless otherwise agreed or publicly available.

Our team is expected to handle all confidential information responsibly and professionally.

Safety and Respect

Raz Studios is committed to maintaining a safe, respectful and inclusive workplace.

We do not tolerate:

• Harassment
• Bullying
• Discrimination
• Aggressive or abusive behaviour
• Unsafe conduct

Everyone who enters our facilities or works with our team is expected to contribute to a professional and respectful environment.

Sustainability

We actively seek to minimise unnecessary waste and improve the sustainability of our operations wherever practical through:

• Responsible purchasing decisions
• Equipment maintenance and longevity
• Reuse and recycling initiatives
• Digital-first workflows where appropriate

Indigenous and Cultural Respect

We respect the cultural rights and intellectual property of Aboriginal and Torres Strait Islander peoples and encourage culturally respectful storytelling practices.

Child Safety

Where productions involve children or young people, Raz Studios is committed to providing a safe environment and complying with all applicable child protection laws and requirements.

Website Use

By using our website, you acknowledge that:

• Information provided is general in nature.
• Content may change without notice.
• Certain website functions may use cookies and analytics services.
• Use of our website is subject to applicable Australian laws.

Limitation

These Policies & Commitments are intended to provide general information regarding how Raz Studios conducts its business.

Specific services, bookings, productions and engagements may be subject to separate agreements, contracts, hire terms and conditions or additional policies.